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    ShadowProtect Recovery Environment

    Scheduled Pinned Locked Moved IT Discussion
    shadowprotect
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    • dafyreD
      dafyre @DustinB3403
      last edited by

      @DustinB3403 said in ShadowProtect Recovery Environment:

      Same issue in a brand new VM, and with a different download of the recovery environment.

      Linked to original disk image, or created a new one?

      DustinB3403D 1 Reply Last reply Reply Quote 0
      • DustinB3403D
        DustinB3403 @dafyre
        last edited by

        @dafyre said in ShadowProtect Recovery Environment:

        @DustinB3403 said in ShadowProtect Recovery Environment:

        Same issue in a brand new VM, and with a different download of the recovery environment.

        Linked to original disk image, or created a new one?

        fresh download.

        1 Reply Last reply Reply Quote 0
        • DashrenderD
          Dashrender
          last edited by

          did you use the old VDI?

          DustinB3403D 1 Reply Last reply Reply Quote 0
          • DustinB3403D
            DustinB3403 @Dashrender
            last edited by

            @Dashrender said in ShadowProtect Recovery Environment:

            did you use the old VDI?

            Same results with old VM, brand new (empty VM) and new and old ISO.

            DashrenderD 1 Reply Last reply Reply Quote 0
            • DashrenderD
              Dashrender @DustinB3403
              last edited by

              @DustinB3403 said in ShadowProtect Recovery Environment:

              @Dashrender said in ShadowProtect Recovery Environment:

              did you use the old VDI?

              Same results with old VM, brand new (empty VM) and new and old ISO.

              Try less RAM.

              DustinB3403D 1 Reply Last reply Reply Quote 0
              • DustinB3403D
                DustinB3403 @Dashrender
                last edited by

                @Dashrender Just tried that, same thing.

                Also tried this on different hosts (non-similar hardware) same results.

                1 Reply Last reply Reply Quote 0
                • DashrenderD
                  Dashrender
                  last edited by

                  so you have a different old VM that it does work on, but all the new ones don't work.. weird. I'd say bad ISO.

                  DustinB3403D 1 Reply Last reply Reply Quote 0
                  • DustinB3403D
                    DustinB3403 @Dashrender
                    last edited by DustinB3403

                    @Dashrender said in ShadowProtect Recovery Environment:

                    so you have a different old VM that it does work on, but all the new ones don't work.. weird. I'd say bad ISO.

                    Yeah.. one vm it works on, others it doesn't. So where am I supposed to get a replacement iso... lol

                    This month just won't die

                    DashrenderD 1 Reply Last reply Reply Quote 0
                    • DashrenderD
                      Dashrender @DustinB3403
                      last edited by

                      @DustinB3403 said in ShadowProtect Recovery Environment:

                      @Dashrender said in ShadowProtect Recovery Environment:

                      so you have a different old VM that it does work on, but all the new ones don't work.. weird. I'd say bad ISO.

                      Yeah.. one vm it works on, others it doesn't. So where am I supposed to get a replacement iso... lol

                      This month just won't die

                      As the backup vendor... my backup software allows me to recreate the ISO as much as I like.

                      DustinB3403D 1 Reply Last reply Reply Quote 0
                      • DustinB3403D
                        DustinB3403 @Dashrender
                        last edited by

                        @Dashrender I mean if the source iso is buggy

                        1 Reply Last reply Reply Quote 0
                        • DashrenderD
                          Dashrender
                          last edited by

                          I mean get another copy from where ever you got this copy.

                          DashrenderD 1 Reply Last reply Reply Quote 0
                          • DashrenderD
                            Dashrender @Dashrender
                            last edited by

                            @Dashrender said in ShadowProtect Recovery Environment:

                            I mean get another copy from where ever you got this copy.

                            Either that or find the MD5 for the ISO, and make sure your current copy hasn't been compromised.

                            DustinB3403D 1 Reply Last reply Reply Quote 1
                            • DustinB3403D
                              DustinB3403 @Dashrender
                              last edited by

                              @Dashrender yeah... you'd think the MD5 would be right here next to the download.... but it's not... Entering the product key takes you to a temporary page to download the iso, but no such MD5 or hash anywhere on the page...

                              Wonderful..

                              DashrenderD 1 Reply Last reply Reply Quote 0
                              • DashrenderD
                                Dashrender @DustinB3403
                                last edited by

                                @DustinB3403 said in ShadowProtect Recovery Environment:

                                @Dashrender yeah... you'd think the MD5 would be right here next to the download.... but it's not... Entering the product key takes you to a temporary page to download the iso, but no such MD5 or hash anywhere on the page...

                                Wonderful..

                                Many places don't provide the hash for the download. It was just an option I thought of to save you from having to download the whole thing again.

                                DustinB3403D 1 Reply Last reply Reply Quote 1
                                • DustinB3403D
                                  DustinB3403 @Dashrender
                                  last edited by

                                  @Dashrender Yeah... I know. Unfortunately I'm at a standstill with the software as I can't troubleshoot what the issue is.

                                  I've made a ticket with StorageCraft and am waiting for a reply.

                                  1 Reply Last reply Reply Quote 0
                                  • DashrenderD
                                    Dashrender
                                    last edited by

                                    Hopefully, ultimately it won't matter and you'll simply be able to reinstall XS on a new USB stick and find your SR and recreate your VMs.

                                    1 Reply Last reply Reply Quote 0
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