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    Office 365 "Oops" Stories

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    • M
      MikeSmithsBrain
      last edited by

      I recently interviewed an O365 expert on our podcast, who reviewed the questionnaire his company has customers complete, before helping them migrate to O365... to help avoid a big "oops" moment.

      I thought it might be helpful (and a little entertaining), to gather some first-hand O365 migration "lessons learned" stories...

      Do you have an "oooops" moment that you can share about your migration to Office 365, that the other IT brethren should hear?

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      • S
        scottalanmiller
        last edited by

        I know a lot of shops "oops" and deploy ADFS before looking into if they should or not.

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        • M
          Mike Davis
          last edited by

          I know an admin that once the mailboxes were migrated to o365 went in to exchange and deleted the mailboxes. Seems logical, but also deletes their AD account...

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          • M
            Minion Queen Banned
            last edited by

            We had a client who wanted to do their own migration but has us as backup.

            First step is they wanted to clean up all AD accounts and see how many licenses were actually needed etc. They accidently deleted AD (every account).

            Needless to say we ended up doing the whole migration.

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            • M
              Minion Queen Banned
              last edited by

              Client who again was trying to save money and wanted to do it themselves and use us for support "if" needed.

              He got all the accounts setup in 365 but couldnt' figure out why email wouldn't go to them (didn't set A records or txt records). And couldn't figure out how to get rid of the onmicrosoft.com part....

              Again we ended up doing the whole thing.

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              • M
                Minion Queen Banned
                last edited by

                Client who did the "migration" themselves. Got 365 setup with all the accounts got email flowing. Then deleted his exchange server.

                Then went around and deleted MS office from everyone's computers. Installed new office on everyone's machines.

                Did you find the step he missed?

                Yes he got fired for that. As it wasn't managements decision to not hire us to do the migration it was his.

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                • S
                  scottalanmiller
                  last edited by

                  I sense a trend.

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                  • D
                    Dashrender @Minion Queen
                    last edited by

                    @Minion-Queen said in Office 365 "Oops" Stories:

                    Client who did the "migration" themselves. Got 365 setup with all the accounts got email flowing. Then deleted his exchange server.

                    Then went around and deleted MS office from everyone's computers. Installed new office on everyone's machines.

                    Did you find the step he missed?

                    Yes he got fired for that. As it wasn't managements decision to not hire us to do the migration it was his.

                    did he loose address books?

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                    • S
                      scottalanmiller @Dashrender
                      last edited by

                      @Dashrender said in Office 365 "Oops" Stories:

                      @Minion-Queen said in Office 365 "Oops" Stories:

                      Client who did the "migration" themselves. Got 365 setup with all the accounts got email flowing. Then deleted his exchange server.

                      Then went around and deleted MS office from everyone's computers. Installed new office on everyone's machines.

                      Did you find the step he missed?

                      Yes he got fired for that. As it wasn't managements decision to not hire us to do the migration it was his.

                      did he loose address books?

                      I'm guessing that he lost the email.

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                      • M
                        Minion Queen Banned
                        last edited by

                        He lost EVERYTHING email, address books, archived email EVERYTHING!

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                        • D
                          Dashrender @Minion Queen
                          last edited by

                          @Minion-Queen said in Office 365 "Oops" Stories:

                          He lost EVERYTHING email, address books, archived email EVERYTHING!

                          aww.. I would have figured he would have realized that before he uninstalled Office per your comments.. but perhaps he did it all in a weekend without checking anything..

                          Damn yo!

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                          • B
                            BRRABill @Dashrender
                            last edited by

                            @Dashrender said in Office 365 "Oops" Stories:

                            @Minion-Queen said in Office 365 "Oops" Stories:

                            He lost EVERYTHING email, address books, archived email EVERYTHING!

                            aww.. I would have figured he would have realized that before he uninstalled Office per your comments.. but perhaps he did it all in a weekend without checking anything..

                            Damn yo!

                            And no backups, of course. (I'm assuming.)

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                            • S
                              scottalanmiller @BRRABill
                              last edited by

                              @BRRABill said in Office 365 "Oops" Stories:

                              @Dashrender said in Office 365 "Oops" Stories:

                              @Minion-Queen said in Office 365 "Oops" Stories:

                              He lost EVERYTHING email, address books, archived email EVERYTHING!

                              aww.. I would have figured he would have realized that before he uninstalled Office per your comments.. but perhaps he did it all in a weekend without checking anything..

                              Damn yo!

                              And no backups, of course. (I'm assuming.)

                              For local deploymenst with data stored on desktops... I'm guessing no.

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                              • B
                                BRRABill @scottalanmiller
                                last edited by

                                @scottalanmiller said in Office 365 "Oops" Stories:

                                @BRRABill said in Office 365 "Oops" Stories:

                                @Dashrender said in Office 365 "Oops" Stories:

                                @Minion-Queen said in Office 365 "Oops" Stories:

                                He lost EVERYTHING email, address books, archived email EVERYTHING!

                                aww.. I would have figured he would have realized that before he uninstalled Office per your comments.. but perhaps he did it all in a weekend without checking anything..

                                Damn yo!

                                And no backups, of course. (I'm assuming.)

                                For local deploymenst with data stored on desktops... I'm guessing no.

                                Oh, never picked up that piece.

                                Now the error makes sense.

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                                • M
                                  Minion Queen Banned @Dashrender
                                  last edited by

                                  @Dashrender said in Office 365 "Oops" Stories:

                                  @Minion-Queen said in Office 365 "Oops" Stories:

                                  He lost EVERYTHING email, address books, archived email EVERYTHING!

                                  aww.. I would have figured he would have realized that before he uninstalled Office per your comments.. but perhaps he did it all in a weekend without checking anything..

                                  Damn yo!

                                  Exactly!

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                                  • D
                                    Dashrender
                                    last edited by

                                    I take it the data never actually made it to the O365 system.

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                                    • M
                                      Minion Queen Banned
                                      last edited by

                                      Nope he never "migrated" anything other that the DNS records :P. So new email flowed just fine. He have to move the data to Office365 for it to grab it.

                                      And he blew away the onsite exchange server and all the data on the desktops before he verified that it all was where it should be, in the new system.

                                      Hence we when we do this one we actually migrate the data to 365 and 2 you don't delete the server for months until you are sure everything is where is should be and working correctly.

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                                        BRRABill @Minion Queen
                                        last edited by

                                        @Minion-Queen said

                                        Hence we when we do this one we actually migrate the data to 365 and 2 you don't delete the server for months until you are sure everything is where is should be and working correctly.

                                        Shoot I have a room of servers here from upgrades ... just in case.

                                        I'd have backups of backups before trying something like that.

                                        Just ... because comptuers

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                                        • M
                                          Minion Queen Banned @BRRABill
                                          last edited by

                                          @BRRABill said in Office 365 "Oops" Stories:

                                          @Minion-Queen said

                                          Hence we when we do this one we actually migrate the data to 365 and 2 you don't delete the server for months until you are sure everything is where is should be and working correctly.

                                          Shoot I have a room of servers here from upgrades ... just in case.

                                          I'd have backups of backups before trying something like that.

                                          Just ... because comptuers

                                          YES!!! Yeah no such luck there. No backups at all. Except for I think one user who had put crashplan or something on their machine cause they were paranoid (I think there might have been good reason).

                                          StrongBadS 1 Reply Last reply Reply Quote 2
                                          • StrongBadS
                                            StrongBad @Minion Queen
                                            last edited by

                                            @Minion-Queen said in Office 365 "Oops" Stories:

                                            @BRRABill said in Office 365 "Oops" Stories:

                                            @Minion-Queen said

                                            Hence we when we do this one we actually migrate the data to 365 and 2 you don't delete the server for months until you are sure everything is where is should be and working correctly.

                                            Shoot I have a room of servers here from upgrades ... just in case.

                                            I'd have backups of backups before trying something like that.

                                            Just ... because comptuers

                                            YES!!! Yeah no such luck there. No backups at all. Except for I think one user who had put crashplan or something on their machine cause they were paranoid (I think there might have been good reason).

                                            I'm not sure "paranoid" would apply to those users.

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