Solved Elastix and External CRM Application
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Dears,
i need to integrate Elastix 2.5 Server with External CRM Application to get the Caller-ID and Name in the coming calls.
so any guide for that ?Thanks
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@scottalanmiller Sorry for the delay , and the issue is resolved
this link was so helpful
http://www.akretion.com/open-source-contributions/openerp-asterisk-voip-connector
Thank you all. -
Which external CRM would matter as they use different tools. Have you looked at SugarCRM which is built into Elastix with all of the integration built in? vTiger is available like that as well.
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@scottalanmiller i have already a CRM Application and want to integrate with Elastix so what should i do from Elastix Side to make the integration ?
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@AlyRagab said:
@scottalanmiller i have already a CRM Application and want to integrate with Elastix so what should i do from Elastix Side to make the integration ?
It depends on what the CRM is, Elastix is just Asterisk, so the CRM can interface in any way that it can talk to Asterisk or to its logs. Which CRM it is will be a factor. Which CRM do you have?
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sorry for the late respond , i am using Odoo OpenERP
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It sounds like you'd have to write some custom code to do the integration you mention here. That may or may not be a skillset you have, and depending on the company, they may or may not want to farm that out to a 3rd party to do depending on cost.
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That's what I'm thinking. vTiger and SugerCRM have built in integration options, but using an ad hoc tool requires that CRM (or ERP in this case) to have build the necessary integrations and they probably have not.
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Here is what is needed:
http://www.akretion.com/open-source-contributions/openerp-asterisk-voip-connector
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@scottalanmiller Thanks for your Support My Dear.
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No problem, definitely let us know if it works.
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Did this end up working for you? Should we mark it as solved?
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@scottalanmiller Sorry for the delay , and the issue is resolved
this link was so helpful
http://www.akretion.com/open-source-contributions/openerp-asterisk-voip-connector
Thank you all. -
Cool, thanks.
