TeamViewer vs. ScreenConnect
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@FATeknollogee said:
Why choose one over the other?
I use TeamViewer, should I be looking/trialing SC?
What are you after? A single technician is cheaper at $800 with TeamViewer but you are restricted to 1 simultaneous connection.
The next package is $1600 and lets you have 50 technician accounts but still only 1 simultaneous connection. You can add up to 2 more concurrent connections for the low price of $1300 each. That comes up to $5000 to get 3 simultaneous connections.
ScreenConnect gives you only 3 technicians (connected at once) but each of those 3 can have 10 simultaneous connections for $2195. Each additional technician is $795.
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If you are after a full RMM package, then ScreenConnect is not the solution you want while TeamViewer could be (it has limitations on managed device count).
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@FATeknollogee said:
Why choose one over the other?
I use TeamViewer, should I be looking/trialing SC?
There are more good options like Aeroadmin, Anydesk or Ammyy.
PD: Some Antivirus detect Ammy as a virus, don't worry about it.
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Even you can for Radmin, Show my Pc also.
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One thing I always mention with TeamViewer is to call them about pricing.
They will definitely work with you, or even do lower monthly payments if you are a startup.
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GoToAssist has worked a treat for us
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@MattSpeller said:
GoToAssist has worked a treat for us
I've used GoToAssist for almost 6 years. I love it.
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I don't really have TV experience, we use SC and we really love it.
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When I worked for the paving company, the IT group at the sister company used Bomgar. They seemed to like it, but it was fairly expensive if I remember right.
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@scottalanmiller really recommends LogMeIn. Probably his favorite of all of them.
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Screenconnect here love it, but not the new pricing lol
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I was also considering these two because I have had it with LMI. Just checked the next year's renewal and it is over $600 now. Last year it was just over $400. They never tell you in advance, either. I also don't like how slow my connections are. Refresh is very slow even on connections that are 75/75Mbps on each end. I tried screenconnect cloud and I am thinking I only need remote access. We are finally going to hire a helpdesk guy so I would need to consider that in the cost of this because I would need two simultaneous connections.
One thing I didn't like about screenconnect (unless I am missing something) is that you have to use the website and download an exe per session to connect to the remote computer for remote access. LMI has a client that just has a list of the computers on your account that you can launch directly from your systray whenever you need to.
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@wrx7m said:
One thing I didn't like about screenconnect (unless I am missing something) is that you have to use the website and download an exe per session to connect to the remote computer for remote access. LMI has a client that just has a list of the computers on your account that you can launch directly from your systray whenever you need to.
You can also create a "unattended" installer if you need regular access to machines. This runs as a service in the background. The Published sessions are for your Ad-Hoc connections.
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@hobbit666 Yeah, I did create the installer for the target machines but I was saying that each time I want to connect to a machine I have to go to the web portal then find the computer from the list of ones that are currently connected and click on it. From there it downloads a session/machine-specific exe that you have to run to connect to that specific computer.
Logmein has a client that can be run on the technicians' computers that allows you to see that list of available computers that you want to access remotely. I like this approach because it saves several steps and doesn't require me to login to the website every time I want to remote connect to a computer.
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@wrx7m said:
@hobbit666 Yeah, I did create the installer for the target machines but I was saying that each time I want to connect to a machine I have to go to the web portal then find the computer from the list of ones that are currently connected and click on it. From there it downloads a session/machine-specific exe that you have to run to connect to that specific computer.
Logmein has a client that can be run on the technicians' computers that allows you to see that list of available computers that you want to access remotely. I like this approach because it saves several steps and doesn't require me to login to the website every time I want to remote connect to a computer.
Yes TV does. The local app just remembers the credentials for you. You could save your browser login too for SC.
If you have more than a couple machines with either system you have to scroll through them all anyway. I assume TV lets you group them the same as SC does.
As for downloading? You only have to download the local client one time with SC. After that, if you are downloading every time you did something wrong.
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@JaredBusch - I don't know if we are talking about the same thing... Here is the LMI client software I am referring to.
I just click on one of those computers from the list and have the option to connect. The client that I see from screenconnect looks like this:
So unless I am completely missing something, the LMI one allows me to connect from my computer to any of those computers, the screen connect only allows my computer to be connected to.
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@wrx7m said:
So unless I am completely missing something, the LMI one allows me to connect from my computer to any of those computers, the screen connect only allows my computer to be connected to.
You are completely missing the entire point.
Side Note: Get Greenshot for making better Screenshots.
For a technician, you only interface with SC through the webpage. you never do anything else. This is no different than only using the app in TC. Simply a different format.
- Click the pre organized group (or All Sessions)
- Click the machine to connect to.
a. You could double click and skip 3. - Click join.
If you have never downloaded the app you will get a windows asking you to.
Since I already have it, the app is simply launched.
Of note, I have not updated my local copy of the app it is still 5.3 and the server is running 5.5 I should go do that.
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Additionally, while I have the app on my machine, there is no way to connect to my machine. Installing the app in this method does not create an access session.
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I uninstalled so you can see the one time process.
This screen and the next screen are 2 of many different screens you may see depending on the OS and Browser being used.
It clearly tells you what to do after the download.
Then SmartScreen in Windows 8.1 & 10 doesn't like it. but that is simple to get around.
Click More info and run anyway. Or change your smart screen settings temporarily.
After the install, it will open the session clicked on on the first place and you will never need to install again unless you need to update the app locally.
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It must be that I am using Firefox. Every single time I double click the computer via the Web interface it wants to download a tiny exe that I have to save then run. After that it loads the connection.
I'll check out that screen shot app. Thanks for the tip.
Also, I wasn't missing the point. I like the fact that lmi has the client that doesn't require you logging into their website, as it resides locally for use by a technician.
