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    HP response time

    IT Discussion
    hewlett-packard
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    • Reid CooperR
      Reid Cooper
      last edited by

      You would think that they would be aware that people would be discussing every case of them not responding. None of this kind of stuff ever stays private any longer.

      1 Reply Last reply Reply Quote 1
      • Deleted74295D
        Deleted74295 Banned
        last edited by

        I really don't believe in dragging things out like that but when it comes to the vendors.

        Received an email from HP at 17:41 Friday, apparently they tried to contact by phone, was told to send an email to support quoting a case number.

        7 Business days since contacting support, no sign of it being sorted quickly, It's actually cheaper now to buy a unit from another vendor/reseller and get a refund on this unit.

        gjacobseG 1 Reply Last reply Reply Quote 0
        • gjacobseG
          gjacobse @Deleted74295
          last edited by

          @Breffni-Potter said:

          I really don't believe in dragging things out like that but when it comes to the vendors.

          Received an email from HP at 17:41 Friday, apparently they tried to contact by phone, was told to send an email to support quoting a case number.

          7 Business days since contacting support, no sign of it being sorted quickly, It's actually cheaper now to buy a unit from another vendor/reseller and get a refund on this unit.

          Several years ago when I bought a laptop from BestBuy - that is what I did. They had it to replace the hard drive which was failing (I had Chat logs from the Maker to validate) - but BB just had to do their own thing... They lost it in their own storage to be shipped to the repair depot...

          Since it never got shipped, I got a store credit and went and bought direct from DELL..

          I have taken a risk in buying from BB ... but thus far has been good.

          1 Reply Last reply Reply Quote 1
          • Deleted74295D
            Deleted74295 Banned
            last edited by

            http://community.spiceworks.com/topic/1402353-doa-return-issue?page=1#entry-5440759

            And it continues...

            1 Reply Last reply Reply Quote 1
            • Deleted74295D
              Deleted74295 Banned
              last edited by

              Still carries on...

              1 Reply Last reply Reply Quote 0
              • scottalanmillerS
                scottalanmiller
                last edited by

                Wow, that is just crazy!!

                1 Reply Last reply Reply Quote 0
                • Deleted74295D
                  Deleted74295 Banned
                  last edited by

                  Spoke to someone else at HP.

                  Straight up return & refund now. Ordering a machine from somewhere else.

                  Laptop hopefully collected on Monday.

                  1 Reply Last reply Reply Quote 2
                  • Deleted74295D
                    Deleted74295 Banned
                    last edited by

                    Oh this is hilarious.

                    https://uk.trustpilot.com/review/store.hp.com/ukstore?correlationId=c1b17728-019d-44b0-9de3-60ee347f3b6f

                    Seems I have the only review of HP online store on trust pilot.

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