Consulting and D&*^ing around with customers
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So I was just watching this YouTube video and I believe it to be really good advice.
I was curious what NTG thinks of this advice. @Minion-Queen have you had to deal with any clients like this?
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Yes we have. And Yes we have contracts. Companies generally don't see the value of your service after the fact. We always expect up front on all work of at least 50% of estimated hours.
For emergency services we now do a $1000 deposit on services before we do anything. They also have to sign a quote on estimated time to fix their issue.
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if it is an emergency and for a client you haven't dealt with before - contract, terms of sale, before the work starts
problem is that best of intentions are often forgotten - when the fire is out.
i agree with the video - get paid then and there. get authorization, credit card, whatever
you don't want to be in court chasing unpaid debt. only the lawyer wins.
set out expectation before you start work - ie when the pain is still current. and get it in writing.
but this must all be done BEFORE you start - anything.
