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    BlackBerry Messenger stucks at setting up.

    Scheduled Pinned Locked Moved IT Discussion
    28 Posts 9 Posters 3.9k Views
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    • IRJI
      IRJ
      last edited by

      Apparently this is a very common problem with BlackBerry devices. A google search shows alot of people having the same issue. It's no wonder that hardly anybody uses BB devices anymore.

      1 Reply Last reply Reply Quote 0
      • JoyJ
        Joy @IRJ
        last edited by

        @IRJ said:

        @Joy said:

        @Dashrender said:

        I think the top line is the answer to your problem, no service. I don't think you can set it up/connect to it unless you have either WiFi or Cellular data.

        Do you have confirmed WiFi data?

        Edit -Sorry I grab that pic on the Internet.
        It was connected to Wifi-

        You have internet access on the BB, correct? Make sure you are able to load some websites

        Yes, I have internet. I can browse websites 😞
        I'm trying to activate the account in Enterprise Activation but it says my network connection is not available

        IRJI 1 Reply Last reply Reply Quote 0
        • IRJI
          IRJ @Joy
          last edited by

          @Joy said:

          @IRJ said:

          @Joy said:

          @Dashrender said:

          I think the top line is the answer to your problem, no service. I don't think you can set it up/connect to it unless you have either WiFi or Cellular data.

          Do you have confirmed WiFi data?

          Edit -Sorry I grab that pic on the Internet.
          It was connected to Wifi-

          You have internet access on the BB, correct? Make sure you are able to load some websites

          Yes, I have internet. I can browse websites 😞
          I'm trying to activate the account in Enterprise Activation but it says my network connection is not available

          Did you try to forcefully shutdown the app or reboot?

          1 Reply Last reply Reply Quote 0
          • IRJI
            IRJ
            last edited by

            Also is the device software up to date? When I googled the issues, most of the dates were 2013 and early 2014. Maybe a software update has fixed the issue.

            JoyJ 1 Reply Last reply Reply Quote 1
            • JoyJ
              Joy @IRJ
              last edited by

              @IRJ said:

              Also is the device software up to date? When I googled the issues, most of the dates were 2013 and early 2014. Maybe a software update has fixed the issue.

              Yes, I reboot after I delete the BBM.

              IRJI 1 Reply Last reply Reply Quote 0
              • IRJI
                IRJ @Joy
                last edited by

                @Joy said:

                @IRJ said:

                Also is the device software up to date? When I googled the issues, most of the dates were 2013 and early 2014. Maybe a software update has fixed the issue.

                Yes, I reboot after I delete the BBM.

                Is the OS up to date?

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                • S
                  shybrsky
                  last edited by

                  mm.... happened to me too ..
                  its because blackberry messenger will reload any activity on ur account. specially on ur group chat . depend on internet connectivity too . it will redownload any image or video which ever sent to ur account or group .

                  me wait so long too ... after done, i deleted image and video on group. i dun like to keep it .

                  hope this help
                  <sorry.. bad english>

                  JoyJ 1 Reply Last reply Reply Quote 1
                  • JoyJ
                    Joy @shybrsky
                    last edited by

                    @shybrsky said:

                    mm.... happened to me too ..
                    its because blackberry messenger will reload any activity on ur account. specially on ur group chat . depend on internet connectivity too . it will redownload any image or video which ever sent to ur account or group .

                    me wait so long too ... after done, i deleted image and video on group. i dun like to keep it .

                    hope this help
                    <sorry.. bad english>

                    Hi, Thank you for sharing your experience, I saw their BBM account running on Bluestacks It has a lot of contacts

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                    • Reid CooperR
                      Reid Cooper
                      last edited by

                      I have not seen BBM in years. How many people are still using it?

                      JoyJ 1 Reply Last reply Reply Quote 0
                      • JoyJ
                        Joy @Reid Cooper
                        last edited by

                        @Reid-Cooper said:

                        I have not seen BBM in years. How many people are still using it?

                        5 or 6 people using in one account

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                        • IRJI
                          IRJ
                          last edited by

                          Is the OS up to date?

                          JoyJ 1 Reply Last reply Reply Quote 0
                          • JoyJ
                            Joy @IRJ
                            last edited by

                            @IRJ said:

                            Is the OS up to date?

                            Yes, the latest os 9900 V 7.1
                            as per my search result

                            1 Reply Last reply Reply Quote 1
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