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    BlackBerry Messenger stucks at setting up.

    Scheduled Pinned Locked Moved IT Discussion
    28 Posts 9 Posters 3.6k Views
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    • DashrenderD
      Dashrender
      last edited by

      I think the top line is the answer to your problem, no service. I don't think you can set it up/connect to it unless you have either WiFi or Cellular data.

      Do you have confirmed WiFi data?

      JoyJ 1 Reply Last reply Reply Quote 1
      • nadnerBN
        nadnerB
        last edited by nadnerB

        Can you add the config from the BES server?
        EDIT: probably best to try your connection first, as @Dashrender suggested

        1 Reply Last reply Reply Quote 0
        • JoyJ
          Joy @Dashrender
          last edited by

          @Dashrender said:

          I think the top line is the answer to your problem, no service. I don't think you can set it up/connect to it unless you have either WiFi or Cellular data.

          Do you have confirmed WiFi data?

          Edit -Sorry I grab that pic on the Internet.
          It was connected to Wifi-

          IRJI 1 Reply Last reply Reply Quote 0
          • gjacobseG
            gjacobse @JaredBusch
            last edited by

            @JaredBusch said:

            I (happily) know nothing about anything BlackBerry related.

            @scottalanmiller said:

            Same here. Know nothing about BlackBerry.

            I know it generally makes for good wine...

            1 Reply Last reply Reply Quote 0
            • IRJI
              IRJ @Joy
              last edited by

              @Joy said:

              @Dashrender said:

              I think the top line is the answer to your problem, no service. I don't think you can set it up/connect to it unless you have either WiFi or Cellular data.

              Do you have confirmed WiFi data?

              Edit -Sorry I grab that pic on the Internet.
              It was connected to Wifi-

              You have internet access on the BB, correct? Make sure you are able to load some websites

              JoyJ 1 Reply Last reply Reply Quote 0
              • IRJI
                IRJ
                last edited by

                Apparently this is a very common problem with BlackBerry devices. A google search shows alot of people having the same issue. It's no wonder that hardly anybody uses BB devices anymore.

                1 Reply Last reply Reply Quote 0
                • JoyJ
                  Joy @IRJ
                  last edited by

                  @IRJ said:

                  @Joy said:

                  @Dashrender said:

                  I think the top line is the answer to your problem, no service. I don't think you can set it up/connect to it unless you have either WiFi or Cellular data.

                  Do you have confirmed WiFi data?

                  Edit -Sorry I grab that pic on the Internet.
                  It was connected to Wifi-

                  You have internet access on the BB, correct? Make sure you are able to load some websites

                  Yes, I have internet. I can browse websites 😞
                  I'm trying to activate the account in Enterprise Activation but it says my network connection is not available

                  IRJI 1 Reply Last reply Reply Quote 0
                  • IRJI
                    IRJ @Joy
                    last edited by

                    @Joy said:

                    @IRJ said:

                    @Joy said:

                    @Dashrender said:

                    I think the top line is the answer to your problem, no service. I don't think you can set it up/connect to it unless you have either WiFi or Cellular data.

                    Do you have confirmed WiFi data?

                    Edit -Sorry I grab that pic on the Internet.
                    It was connected to Wifi-

                    You have internet access on the BB, correct? Make sure you are able to load some websites

                    Yes, I have internet. I can browse websites 😞
                    I'm trying to activate the account in Enterprise Activation but it says my network connection is not available

                    Did you try to forcefully shutdown the app or reboot?

                    1 Reply Last reply Reply Quote 0
                    • IRJI
                      IRJ
                      last edited by

                      Also is the device software up to date? When I googled the issues, most of the dates were 2013 and early 2014. Maybe a software update has fixed the issue.

                      JoyJ 1 Reply Last reply Reply Quote 1
                      • JoyJ
                        Joy @IRJ
                        last edited by

                        @IRJ said:

                        Also is the device software up to date? When I googled the issues, most of the dates were 2013 and early 2014. Maybe a software update has fixed the issue.

                        Yes, I reboot after I delete the BBM.

                        IRJI 1 Reply Last reply Reply Quote 0
                        • IRJI
                          IRJ @Joy
                          last edited by

                          @Joy said:

                          @IRJ said:

                          Also is the device software up to date? When I googled the issues, most of the dates were 2013 and early 2014. Maybe a software update has fixed the issue.

                          Yes, I reboot after I delete the BBM.

                          Is the OS up to date?

                          1 Reply Last reply Reply Quote 0
                          • S
                            shybrsky
                            last edited by

                            mm.... happened to me too ..
                            its because blackberry messenger will reload any activity on ur account. specially on ur group chat . depend on internet connectivity too . it will redownload any image or video which ever sent to ur account or group .

                            me wait so long too ... after done, i deleted image and video on group. i dun like to keep it .

                            hope this help
                            <sorry.. bad english>

                            JoyJ 1 Reply Last reply Reply Quote 1
                            • JoyJ
                              Joy @shybrsky
                              last edited by

                              @shybrsky said:

                              mm.... happened to me too ..
                              its because blackberry messenger will reload any activity on ur account. specially on ur group chat . depend on internet connectivity too . it will redownload any image or video which ever sent to ur account or group .

                              me wait so long too ... after done, i deleted image and video on group. i dun like to keep it .

                              hope this help
                              <sorry.. bad english>

                              Hi, Thank you for sharing your experience, I saw their BBM account running on Bluestacks It has a lot of contacts

                              1 Reply Last reply Reply Quote 0
                              • Reid CooperR
                                Reid Cooper
                                last edited by

                                I have not seen BBM in years. How many people are still using it?

                                JoyJ 1 Reply Last reply Reply Quote 0
                                • JoyJ
                                  Joy @Reid Cooper
                                  last edited by

                                  @Reid-Cooper said:

                                  I have not seen BBM in years. How many people are still using it?

                                  5 or 6 people using in one account

                                  1 Reply Last reply Reply Quote 0
                                  • IRJI
                                    IRJ
                                    last edited by

                                    Is the OS up to date?

                                    JoyJ 1 Reply Last reply Reply Quote 0
                                    • JoyJ
                                      Joy @IRJ
                                      last edited by

                                      @IRJ said:

                                      Is the OS up to date?

                                      Yes, the latest os 9900 V 7.1
                                      as per my search result

                                      1 Reply Last reply Reply Quote 1
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