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    BlackBerry Messenger stucks at setting up.

    Scheduled Pinned Locked Moved IT Discussion
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    • JoyJ
      Joy @Dashrender
      last edited by scottalanmiller

      @Dashrender said:

      What's there to setup? Isn't it just like every other centrally managed messenger product on the market, i.e. Skype google hangouts, AIM?

      When we had BBs years ago, there was no setup, other than creating an account which was tied to the phone number.

      Yes it was just like skype and other messenger. But this once after I input the username and password it looks like this.

      1 Reply Last reply Reply Quote 0
      • DashrenderD
        Dashrender
        last edited by

        I think the top line is the answer to your problem, no service. I don't think you can set it up/connect to it unless you have either WiFi or Cellular data.

        Do you have confirmed WiFi data?

        JoyJ 1 Reply Last reply Reply Quote 1
        • nadnerBN
          nadnerB
          last edited by nadnerB

          Can you add the config from the BES server?
          EDIT: probably best to try your connection first, as @Dashrender suggested

          1 Reply Last reply Reply Quote 0
          • JoyJ
            Joy @Dashrender
            last edited by

            @Dashrender said:

            I think the top line is the answer to your problem, no service. I don't think you can set it up/connect to it unless you have either WiFi or Cellular data.

            Do you have confirmed WiFi data?

            Edit -Sorry I grab that pic on the Internet.
            It was connected to Wifi-

            IRJI 1 Reply Last reply Reply Quote 0
            • gjacobseG
              gjacobse @JaredBusch
              last edited by

              @JaredBusch said:

              I (happily) know nothing about anything BlackBerry related.

              @scottalanmiller said:

              Same here. Know nothing about BlackBerry.

              I know it generally makes for good wine...

              1 Reply Last reply Reply Quote 0
              • IRJI
                IRJ @Joy
                last edited by

                @Joy said:

                @Dashrender said:

                I think the top line is the answer to your problem, no service. I don't think you can set it up/connect to it unless you have either WiFi or Cellular data.

                Do you have confirmed WiFi data?

                Edit -Sorry I grab that pic on the Internet.
                It was connected to Wifi-

                You have internet access on the BB, correct? Make sure you are able to load some websites

                JoyJ 1 Reply Last reply Reply Quote 0
                • IRJI
                  IRJ
                  last edited by

                  Apparently this is a very common problem with BlackBerry devices. A google search shows alot of people having the same issue. It's no wonder that hardly anybody uses BB devices anymore.

                  1 Reply Last reply Reply Quote 0
                  • JoyJ
                    Joy @IRJ
                    last edited by

                    @IRJ said:

                    @Joy said:

                    @Dashrender said:

                    I think the top line is the answer to your problem, no service. I don't think you can set it up/connect to it unless you have either WiFi or Cellular data.

                    Do you have confirmed WiFi data?

                    Edit -Sorry I grab that pic on the Internet.
                    It was connected to Wifi-

                    You have internet access on the BB, correct? Make sure you are able to load some websites

                    Yes, I have internet. I can browse websites 😞
                    I'm trying to activate the account in Enterprise Activation but it says my network connection is not available

                    IRJI 1 Reply Last reply Reply Quote 0
                    • IRJI
                      IRJ @Joy
                      last edited by

                      @Joy said:

                      @IRJ said:

                      @Joy said:

                      @Dashrender said:

                      I think the top line is the answer to your problem, no service. I don't think you can set it up/connect to it unless you have either WiFi or Cellular data.

                      Do you have confirmed WiFi data?

                      Edit -Sorry I grab that pic on the Internet.
                      It was connected to Wifi-

                      You have internet access on the BB, correct? Make sure you are able to load some websites

                      Yes, I have internet. I can browse websites 😞
                      I'm trying to activate the account in Enterprise Activation but it says my network connection is not available

                      Did you try to forcefully shutdown the app or reboot?

                      1 Reply Last reply Reply Quote 0
                      • IRJI
                        IRJ
                        last edited by

                        Also is the device software up to date? When I googled the issues, most of the dates were 2013 and early 2014. Maybe a software update has fixed the issue.

                        JoyJ 1 Reply Last reply Reply Quote 1
                        • JoyJ
                          Joy @IRJ
                          last edited by

                          @IRJ said:

                          Also is the device software up to date? When I googled the issues, most of the dates were 2013 and early 2014. Maybe a software update has fixed the issue.

                          Yes, I reboot after I delete the BBM.

                          IRJI 1 Reply Last reply Reply Quote 0
                          • IRJI
                            IRJ @Joy
                            last edited by

                            @Joy said:

                            @IRJ said:

                            Also is the device software up to date? When I googled the issues, most of the dates were 2013 and early 2014. Maybe a software update has fixed the issue.

                            Yes, I reboot after I delete the BBM.

                            Is the OS up to date?

                            1 Reply Last reply Reply Quote 0
                            • S
                              shybrsky
                              last edited by

                              mm.... happened to me too ..
                              its because blackberry messenger will reload any activity on ur account. specially on ur group chat . depend on internet connectivity too . it will redownload any image or video which ever sent to ur account or group .

                              me wait so long too ... after done, i deleted image and video on group. i dun like to keep it .

                              hope this help
                              <sorry.. bad english>

                              JoyJ 1 Reply Last reply Reply Quote 1
                              • JoyJ
                                Joy @shybrsky
                                last edited by

                                @shybrsky said:

                                mm.... happened to me too ..
                                its because blackberry messenger will reload any activity on ur account. specially on ur group chat . depend on internet connectivity too . it will redownload any image or video which ever sent to ur account or group .

                                me wait so long too ... after done, i deleted image and video on group. i dun like to keep it .

                                hope this help
                                <sorry.. bad english>

                                Hi, Thank you for sharing your experience, I saw their BBM account running on Bluestacks It has a lot of contacts

                                1 Reply Last reply Reply Quote 0
                                • Reid CooperR
                                  Reid Cooper
                                  last edited by

                                  I have not seen BBM in years. How many people are still using it?

                                  JoyJ 1 Reply Last reply Reply Quote 0
                                  • JoyJ
                                    Joy @Reid Cooper
                                    last edited by

                                    @Reid-Cooper said:

                                    I have not seen BBM in years. How many people are still using it?

                                    5 or 6 people using in one account

                                    1 Reply Last reply Reply Quote 0
                                    • IRJI
                                      IRJ
                                      last edited by

                                      Is the OS up to date?

                                      JoyJ 1 Reply Last reply Reply Quote 0
                                      • JoyJ
                                        Joy @IRJ
                                        last edited by

                                        @IRJ said:

                                        Is the OS up to date?

                                        Yes, the latest os 9900 V 7.1
                                        as per my search result

                                        1 Reply Last reply Reply Quote 1
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